Returns & Exchanges
Creating Your Return or Exchange
You'll need your order number (this will start with BU) to request your return or exchange. Just head to our easy to use Returns & Exchanges Portal and follow the steps and we will get your refund, exchange or credit to you as soon as we can safely see your return is on its way. Visit our Returns and Exchanges portal here.
Your Boody Guarantee
We take every measure to ensure that our production standards are both ethical and quality assured. We know you're going to love your Boody, but if for any reason you aren't satisfied with the comfort, size, or fit, you can return an item so long as it meets our Returns & Exchanges Policy below.
Returns and Exchanges Policy
You can return any item (except Final Sale items, Underwear, & Bodysuits) within 30 days of purchase so long as the item is unworn and presented in its original condition and undamaged packaging. All returns are inspected by our QC Team, and we reserve the right to refuse returns on any item that does not meet acceptable hygiene standards, as per our policy.
We kindly ask to please try on items while not wearing make up, perfume, or beauty products that can leave marks or scents, as this could cause the item to be non-returnable.
For health & hygiene reasons, it is against the law to exchange or return Underwear & Bodysuits. Underwear includes all Women's Briefs, Bikinis, G-Strings, and Period & Leak-proof Underwear, and all Men's Boxers, Briefs, and Trunks.
Bras do not classify as Underwear and can be exchanged/returned so long as they meet our policy.
Items marked as Final Sale (subject to the Consumer Law) cannot be exchanged or returned, unless faulty.
If a Bodysuit, Final Sale item, or Underwear is returned to us, we will be unable to issue a refund/exchange, and we will also be unable to return the item to you.
All returns, for refund or exchange, are charged at £3.00. This fee will either be paid on the returns portal (for exchanges), or deducted from your refund (for refunds).
If there is an issues with your order that contains Underwear, Bodysuits, or Final Sale items, please contact our Community Happiness Team stating your name and order number.