What payment methods do you accept?
We accept online payments by Visa, MasterCard, Klarna, or American Express. When purchasing from Boody your financial details are passed through a secure server using the latest 128-bit SSL (secure socket layer) encryption technology. Credit card details are never stored on the Boody website in any way and are passed on directly to our Payment Gateway (Stripe or Shopify Payments) for authorization and authentication.

Do you sell Gift Cards?
Yes, we do! Gift cards can be purchased for any occasion here.

Is the Boody Gift Card an electronic card?
Yes, because we believe in being as green as possible Boody Gift Cards are delivered via email.

Can I send a Boody gift to a friend?
Yes, of course! During checkout, update the shipping address to the desired address. Or alternatively, you could get them a Boody Gift Card, which will be emailed to you, and you can simply send onto them.

How do I enter a coupon code? To enter a coupon code during check-out, look for the green box above the billing details section. Simply click and type to enter your coupon code. Make sure you click “Apply”. Please note, that only one code can be used at a time, and during sale periods other discount codes will not be valid to use.

Where is my order being sent from?
Orders placed on boody.co.uk are dispatched from our warehouse in Essex.

Where do you ship to?
UK Mainland (including Channel Islands & The Isle of Wight).

How long does shipping take?
Once processed and dispatched, your order should reach you in 2 - 3 business days with Standard Shipping, charged at £3.50 (free for orders over £49). Priority Shipping should reach you in 1-2 business days from dispatch, charged at £6.95. Please note these are only estimates and are provided to us by Royal Mail.

We endeavour to ship all orders placed before 2pm on the same day. Orders placed after 2pm should be shipped the following business day.

Who do you ship with?
We ship with Royal Mail.

Can I change or cancel my order?
As we aim for immediate dispatch we can't change or cancel orders once they have been completed. If your order is incorrect you will need to wait to receive the order, and then request an exchange on our Returns Portal here.

Can I track my order?
Of course! Once your order is dispatched you will receive an email letting you know that it’s on the way. This email will have your Royal Mail tracking number.

Can I change the address of my order?
If your order hasn’t left yet our team will do what they can to make the changes. Otherwise, you will need to organise for a redirection with Royal Mail once you receive your tracking details.

What is your Exchange/Return Policy?
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us within 30 days for replacement, exchange or a refund. The cost of the return will be deducted from your refund amount (£3.50). Please note, we are only able to process returns for orders made directly from boody.co.uk. For any orders placed elsewhere please contact the retailer directly.

Please note - all intimate underwear is EXCLUDED from returns for hygiene reasons, this includes our Period & Leak Proof underwear, this does not include any of our bras.

If any intimate underwear is sent back to us, we will be unable to issue a refund/exchange and we will also be unable to return the items to you. If there is an issue with any underwear ordered, please contact us directly at customercare@boody.co.uk.

Please note it can take up to 10 working days to receive and complete your return. If it's been longer than this, please contact customercare@boody.co.uk with proof of return and your order number. We always try to be as fast as possible, but during busy periods (such as holidays and sales) it can take a little longer.

How do I exchange/return an item?
You'll need your order number, including the “BU”, for instance BU12345, then just head to our easy to use returns portal and follow the instructions.

What do I do if I have a faulty Boody product?
We’re sorry this has happened, but we’d really appreciate it if you could let us know about the issue by reaching out to our team on customercare@boody.co.uk and they’ll help resolve everything with you.

Can you tell me about Boody?
We’d love to! Head over here to find out all about us.

What Certifications does Boody have?
Our badges of honour can be found right here.

What makes Boody Sustainable?
Great question and there are a whole tonne of reasons! Enough to list separately over here.

What does Boody have in place to ensure safe and ethical working practices?
A fundamental pillar of Boody is our approach to ethical sourcing and production. The Boody Code of Conduct defines our expectations of Boody Production Partners to meet ethical manufacturing requirements, so the workers and the environment are respected and cared for. The Boody Code of Conduct can be found here.

Where is Boody made?
Our products are crafted in China, Vietnam or India. We hold all of our suppliers to the highest standards for environmental and labour practices and are proud of how our factory workers are treated, and of the responsible approach we take to manufacturing with minimal environmental impact. See more here.

What is Boody sizing like?
Boody is slightly more form-fitting which can explain the snug feeling but with this in mind, our products do tend to shape to your body. We generally recommend going up a size should you find yourself to be in-between sizes, especially for our LYOLYTETM range. For our Lounge and Sleepwear ranges however, you may prefer to size down as these are already intended for comfort. All products have size guides and recommendations within the descriptions on their individual web pages.

How do I find out the fabric composition of a Boody product?
We are all about the functionality of our products and we choose the best fabric mix accordingly. If you'd like to see the composition of any Boody product, you'll find it under the 'Fabric and Care' tab underneath the product images on their individual web pages.

How do I wash my Boody?
We recommend a gently, warm machine wash with similar colours, using a gentle bio-degradable detergent. Boody can be air-dried in the sun however in order to best keep colours vivid, we recommend to dry your Boody items in the shade. Please do not tumble dry, iron on a low setting if necessary and do not dry clean.

Helpful Tips: Washing Padded Bras
While hand washing is ideal, a gentle machine wash and spin is best to preserve the original aspect of our Padded Shaper Crop Bra. We recommend that you ditch the clothes dryer as the heat will break down any elastics and can simply cause dimpling in your padding. For these reasons, we also recommend that you simply take out removable padding before washing.

Helpful Tips: Panty Liners & Sanitary Towels
 Our undies can take a few washes before panty liners stick to them - generally 3 - 8!

What's with the scratchy tag on my new underwear?
Our undies are the comfiest out there. We don't want to mess that up with an itchy tag, but alas, government regulations require a ton of information attached to undergarments so we designed our tag to be removed with the simple tug of a thread. Don't cut it off - simply locate the tag and flip around to the backside. You'll see a temporary stitch that is designed to come out. Gently tug that seam and your tag is gone completely. Tag-less and comfy once more!

Can I find Boody in a store?
We’re a global brand and hope no matter where on our beautiful planet you are, you’ll be able to visit a Boody stockist near you. To find out where, head to our Store Locator here.

My question isn’t covered!
No worries, reach out to our team on customercare@boody.co.uk and we’ll get back to you as soon as we can.